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News

KAHRAMAA Organizes the Tarsheed Summer Camp 2020 Remotely

​Under the Slogan "The Pulse of Qatar is Our Goal"​The Qatar General Electricity and Water Corporation (KAHRAMAA), represented by the National Program for Conservation and Energy Efficiency (Tarsheed), will organize the ...

KAHRAMAA Conducted COVID-19 Mock Drill

Qatar General Electricity & Water Corporation, “KAHRAMAA”, successfully conducted a mock drill on 15-16 June 2020 to test the ability and readiness of its vital facilities and departments to deal with the spread of coronavirus ...

New Global Achievement for KAHRAMAA: Tarsheed Wins Two Major Global Sustainability Awards

Qatar General Electricity and Water Corporation (KAHRAMAA) has won two prominent awards in two different categories of Global Good Governance (3G) Awards in its fifth edition held in an online ceremony in London due to covid-19 si ...

KAHRAMAA Releases New Awareness Episodes On The best Ways to Handle Electrical and Water Equipment and Wiring

​As Part of Its Social Responsibility Initiatives​In a new community-oriented initiative, the Qatar General Electricity and Water Corporation "KAHRAMAA" produced a series of awareness episodes to shed light on the best w ...

Outstanding Achievements and Qualitative Transformation in KAHRAMAA During the Three Years of Blockade

​Al-Kuwari: KAHRAMAA Has Succeeded in Achieving Water and Energy Security, And Our Projects Have Not been Affected By The Blockade​​During the past three years, the Qatar General Electricity and Water Corporation "KAHRAMA ...

New Online Service for Electricity Service Connection Date Certificate

​Aiming to deliver quality servicesQatar General Electricity and Water Corporation "KAHRAMAA" launched a new service allowing customers to request the electricity service connection date certificate online. This comes as ...
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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
The 991 call center uses an auto-response system to help you minimize queuing time on the phone and speak to a call center agent. You must have your electricity and water number ready to use this service.

Call 991, KHARAMAA's 24/7 Electricity and Water Emergency and Incident help line; the Call Center opens 24 hours a day, 7 days a week.

مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.

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خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.