Skip to main content
Home FAQs
Print

FAQs

Please call immediately KAHRAMAA call centre on 991 & inform about that immediately​

 
It could be a result of:
  •   Overloads without KAHRAMAA approval
  • Overloads to the main network
  •  Incorrect connections
  • Maintenance of electricity network or substations
  • New customer connection

​
     It could be a result of:
  • Unavailability of water tank meets residents need
  • Unavailability of ground and roof tanks
  • Maintenance of water distribution and transmission network
  •  New customer connection

​Please contact KAHRAMAA call centre on 991 & be sure that you have electricity/water number with you

You can visit any branch of KM to open a complaint to test the meter, and KM will do the necessary action within days and KM’s representative will give you a follow-up complaint number​

  • Documents required are:-
  • Complete the Relevant Forms
  • Copy of Owner QID
  • Copy Of Kahramaa Approved Drawings​
  • Undertaking letter from the consultant & owner​

 
 
Documents required are:-
Complete the Relevant Forms
Copy of Owner QID
Copy Of Kahramaa Approved Drawings
Copy of Kahramaa Building Permits
“Completion Certificates” issued by the concern Municipality ( to Pay Connection Fees)
​

After paying the connections fees no documents are required

 
Documents required are:-
  1. Service application
  2. Copy of tenant QID
  3. Copy of owner QID
  4. Copy of Rental Contract with the Owner​​

 
  1. The customer should forward the original deposit receipt to the Main customer service office.
  2. The supply of electricity and water is to be disconnected
  3.  By main office and final readings of meters are to be taken to make the account closing report.
  4. The customer should pay the final dues as per the last readings. The dues may be deducted from the value at the request of the customer, otherwise he/she will pay the dues then reimbursement of the deposit value can be arranged.
Accordingly a clearance certificate will be issued for his closed account.

​

 Any Customer with actual or forecasted Maximum Demand exceeds 5 MW of Power and / or 25 M3/hour of Water​
 

Through KAHRAMAA website km.qa under “Customers/Service Application and Forms” download the “Bulk Application Form” as per the nature of the project (Industrial or Non Industrial),  fill the Form in complete and submit along with attachments to Bulk Customer Section at Customer Services Dept. D-Ring Road, Hilal​

Preferably Bulk Customer should approach to Bulk Customer Section and submit Bulk Application Form at least 3 years before requested First Supply Date​

 You can submit that through:
Then it will be forwarded to the concerned Department & it will be processed accordingly and you will be notified by your registered contacts

​

Through KAHRAMAA web site km.qa ”view & pay bill” or via iPhone application.

 You can pay through:-
  1. IVR by calling 991
  2. KAHRAMAA website km.qa
  3. Ooredoo & QNB self service machines
  4. Local Banks
  5. E-government
  6. iPhone application​

Yes, by calling call centre from outside Qatar on:
 +974 44494000
 

No, partial payment is not supported through Online Payment​

You will be charged 0% of the Outstanding KAHRAMAA bill Amount​

You can pay the amount of bill as per your consumption in advance before proceeding on vacation or else you can view and pay your bills online before due date from anywhere in the world​

Green bill is an electronic version of your paper bill. You will receive an email in your registered email KAHRAMAA each month as soon as your latest bill is ready. The Green Bill offers you the convenience of viewing and paying your KAHRAMAA bill directly from your registered email – Simply and securely, whenever and wherever you wish​

 To restore service if disconnected due to nonpayment of bills:-
  • Go to your nearest KAHRAMAA customer service center
  • Fill in the application form for service re-connection
  • Pay the outstanding bills and the reconnection fees as per the last reading in the bill by cash or credit card
  • After approval an electrician with go for service connection
Documents needed for a Residential Property:-
  • Copy of QID
  • Electricity No

Documents needed for a Commercial / Industrial Property:-

  • Est. ID copy
  • Electricity No
Authorized person and official stamp should sign the form​

The percentage of inaccurate bills is trivial compared with the great number of bills KAHRAMAA issues monthly. In such a case, contact the customer services department for reviewing.​

You can visit any branch of KM and open a complaint type “high consumption”. KM will remove the meter and check the accuracy of the meter in the laboratory and KM’s representative will give you a follow-up complaint number​


  • Adjust the air conditioner thermostat to 22°C.
  • Switch off the AC in unoccupied rooms
  • Select the air conditioning unit on the basis of its Energy Efficiency Ratio (EER).. Generally, an EER of 12 or more is excellent, 10 or 11 is good
  • Check the air conditioner filter once a month and clean or replace them as needed.
  • Building thermal insulation reduces electrical energy consumption up to 40% during the cooling process
  • Use day light as much as possible to light your house and office
  • Use florescent and other energy saving lamps as they use less electricity
  • Don't use the water heater in the summer

Tips to reduce the Water Bills:
  1. Don’t let your children play with taps and hoses
  2. Don’t let the water run when you brush your teeth or when washing your hands and face because most of it will be wasted.
  3. Instead of washing dishes under a running tap, just fill the kitchen sink
  4. Check all your pipes for leaks. Even a small leak wastes large quantities of water. Have it fixed.
  5. Don’t use a hose to wash the car. A bucket of water is quite adequate.
  6. Collect the water you use for rinsing fruits and vegetables, and then reuse it for irrigation.
  7. Don’t use toilet as ashtray or waste basket. Every time to flush a cigarette butt, facial tissue or other small items five to seven gallons of water is wasted.
  8. Automatic dishwashers and clothes washers should be fully loaded for optimum water conservation​
​

  1.  Check KAHRAMAA Best Practices for Electricity & Water Conservation on: http://www.km.com.qa/Publications/kharama%20DecemberENGLISH FINAL.pdf
  2. You can phone 991  KAHRAMAA call Center
  3. Send e-mail to CN Department: consenergy@km.com.qa
  4. Tweet us on: @TarsheedQatar
  5. Visit KAHRAMAA office at Building Permits Complex​

Through KAHRAMAA website km.qa

Yes, you can update these details through KAHRAMAA website km.qa ”update your information”.​

Your registered account which belongs to your previous residence has been disabled. You have to Re-register through KAHRAMAA web site km.qa ”get an account”.​

Login to the eService you are enrolled for and from the main menu, click “Change Password” then update your password.

  1. Required fields must be filled in (required fields are either in red or marked with an asterisk *).
  2.  Enter only numeric values in numeric fields (e.g. P.O.Box)
  3. Enter only characters in some fields such as NAME.

 
Through KAHRAMAA website km.qa ”certificate” and follow the steps.

You can track your service through KAHRAMAA website km.qa ”service tracking” or via iPhone application.

​

 You can register through KM Website km.qa as follow:
1.      Click on “SMS Service”
2.      Add your QID No and your customer No
3.      Enter your mobile No
4.      Click Submit
You will receive a monthly notification  once the bill is issued and submitted to Post Office

 The job application will go to the concerned Department, the application will be processed accordingly and you will be notified by your registered contacts.

Yes, the online job application eService is provided free of charge​
Helps you to be
Smart
Download the app
Available on the App Store Available on the Google Play
Customers
Business
Consultatnts & Contractors
Copyright KAHRAMAA | All rights Reserved
Quick Access
Quick Access