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KAHRAMAA signs contracts for networks upgradation and facilities’ expansions

​Qatar General Electricity and Water Corporation “KAHRAMAA” has signed two separate contracts with CEGELEC Qatar WLL and Grid Solutions SAS for upgradation of KAHRAMAA’s Telecommunication networks and National Control Centre (NCC) & Distribution Control Center’s (DCC) modifications and expansions with a total value of QR 157.6 million.

The contract for Telecommunication networks’ upgradation worth QR 95.6 million was signed by H.E Eng. Essa Bin Hilal Al-Kuwari, KAHRAMAA’s President and Mr. Mathieu Guillerey, the General Manager of CEGELEC Qatar, a member of VINCI Energies Group. The signing ceremony was attended by H.E Franck Gellett French Ambassador to Qatar and several senior functionaries of both the companies. The contract signing pertaining to the Communication Networks’ improvement is a part of KAHRAMAA’s efforts to enhance the communication networks in the Corporation, using the latest MPLS techniques. It will cover together connecting all sites of electricity and water with the control centers of 468 locations to complete the transformation of smart grid technologies as well as ensuring needs of current and future applications. Moreover, it will connect the smart grids with different capacities and secure their requirements through different ways of connecting. The contract aims to implement the specified works within 3 years and the project has been initiated by arranging the primary designs after completing survey works for different locations.

The contract for expanding and modifying the National Control Center (NCC) and Distribution Control Center’s (DCC) networks worth QR 62 million will add more electricity transmission networks’ stations in the State of Qatar with upgradation centers embedded with the latest technologies in field of controlling and monitoring. In addition, it will enhance smart grids’ applications and cyber security for 124 stations to contribute in preserving energy and performing efficient operations. The contract will meet the growing demands due to the comprehensive development witnessed by the State.

It is worth mentioning that KAHRAMAA had invited the bid pertaining to the upgradation of telecommunication networks in the 1st quarter of 2018 and the project was awarded in January 2019. The bid for expanding the National Control Center and Distribution Control Center was invited in 4th quarter of 2017 and the project was awarded in July 2018. KAHRAMAA awarded the bids to these companies for their best offers presented among other competing companies in connection with the projects.  ​

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Call Center 991

​Our KAHRAMAA call center is available to assist you with general information concerning your bill payments, new and current connections. It is a 24 hours electricity and water emergency and response center; you can report your problem or concern and follow up the progress of the response.
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مركز الاتصال 991

​يعمل مركز اتصالات كهرماء لتزويدك بمعلومات عامة تتعلق بدفع فواتيرك، والتوصيلات الجديدة والحالية، ويعمل المركز على مدار الساعة للاستجابة لطوارئ الكهرباء والمياه. يمكنك الإبلاغ عن أي مشكلة أو عارض و تتبع إجراءات الاستجابة.
يطبق  مركز الاتصال 991 نظام نظام الرد التفاعلي (IVR)، ليساعدك على تقليل وقت الإنتظار على الهاتف والتحدث مع مشغل البدالة. ويجب أن يكون رقم الكهرباء والمياه في المتناول ليمكنك استخدامه أثناء الاتصال. ويعمل موظفو خدمات المشتركين في خدمتكم خلال ساعات الدوام من السبت إلى الخميس من كل أسبوع.
إتصل بـ 991، مركز الإتصال لطوارئ الكهرباء والمياه الذي يعمل 24 ساعة/ 7 أيام، على مدار الأسبوع.


خدمة "الوتس اب " 30303991

أطلقت كهرماء خدمتها الجديدة والمميزة على برنامج التواصل الاجتماعي " الوتس اب" على الرقم "30303991" لتعزيز جسور التواصل بينها وبين مشتركيها، بحيث يستفاد عبر هذه الخدمة من مزايا السرعة في ارسال الملاحظات والإجراء . فقد طبقت هذه الخدمة لتساعدك في الإبلاغ عن أي مشكلة أو عارض والتقاط الصور للمشكلة وارسالها بشكل سريع.